At jlmacao, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012.
Six core commitments jlmacao makes to every Filipino player regarding the handling of personal information.
Every data transmission between your device and jlmacao servers is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
jlmacao processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC).
You have the right to access, correct, delete, and port your personal data held by jlmacao. We honor all data subject rights requests within the timeframes required by Philippine law.
jlmacao does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers necessary to operate the platform, under strict confidentiality agreements.
jlmacao retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and regulatory obligations.
In the unlikely event of a personal data breach, jlmacao will notify affected players and the National Privacy Commission within 72 hours of discovery, as required under the DPA 2012.
jlmacao is committed to protecting the privacy and personal data of every player on our platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the jlmacao website, mobile platform, customer support channels, and any other touchpoint through which you interact with jlmacao. It covers data collected from players based in the Philippines, including those in Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, Quezon City 🇵🇭, and all other regions of the country.
This Policy should be read alongside the jlmacao Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Philippine Data Privacy Act of 2012, jlmacao acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. As PIC, jlmacao determines the purposes and means of processing your personal information.
jlmacao has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
jlmacao collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalization |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
jlmacao collects personal data through the following means:
jlmacao will always inform you at the point of collection what personal data is being collected and for what purpose, unless the collection is automated and disclosed in this Policy.
jlmacao uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, jlmacao processes your personal data on the following legal bases:
jlmacao does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
jlmacao uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the jlmacao website. We use the following types of cookies:
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlmacao platform. jlmacao does not use third-party advertising cookies or cross-site tracking technologies.
jlmacao implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jlmacao takes all reasonable steps to protect your personal data, no electronic system is entirely immune to risk. In the event of a personal data breach that poses a risk to your rights and freedoms, jlmacao will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required under the DPA 2012.
jlmacao retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AMLA and PAGCOR regulatory requirements |
| Financial transaction records | 10 years from transaction date | Anti-Money Laundering Act (RA 9160, as amended) |
| Gaming history and bet records | 5 years from date of activity | PAGCOR compliance and dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | DPA 2012 accountability requirement |
| Technical and usage logs | 12 months from collection | Security and platform improvement |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jlmacao's data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlmacao:
The jlmacao platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jlmacao does not knowingly collect personal data from individuals under the age of 21.
If jlmacao discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the source where technically feasible.
If you are a parent or guardian and believe that your child has registered a jlmacao account, please contact our support team immediately using the details in Section 15.
In the course of operating the jlmacao platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our cloud infrastructure providers or game content partners are located.
Where such transfers occur, jlmacao ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine DPA 2012. These safeguards may include:
You may request further information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting the jlmacao DPO.
jlmacao reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available on this page, identified by the "Last Updated" date at the top.
Where changes are material — meaning they significantly affect how we process your personal data or your rights — jlmacao will notify registered players by email or through an in-platform notification at least seven (7) days before the changes take effect.
Your continued use of the jlmacao platform after the effective date of any updated Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlmacao, please contact our Data Protection Officer through the following channels:
If you are not satisfied with jlmacao's response to your data protection concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through their official channels.
Now that you know how jlmacao safeguards your personal data, you can focus on what matters — enjoying the best online casino experience in the Philippines.
For players aged 21 and above only. Gambling is addictive. Know when to stop.